About

FAQ

• Where is the store based?

  Québec, Canada

• What shipping method do you use?

  In order to keep shipping costs low, I ship using regular shipping, without tracking. If you would like tracking, contact me first. Please note we are not responsible for lost packages.

  Small items (stickers, charms, small prints) are shipped in a regular flat envelop. Contact me if you prefer a different method.
  Large Prints are shipped in a large flat envelop with cardboard backing so it doesn't fold.

• Is a tracking number provided with orders?

  In order to keep shipping costs low, there is no tracking number . If you would like tracking or another method of shipping, contact me and we will work something out. Please note that there are no refunds for lost packages.

• Do you accept orders placed outside of the US?

  Yes, anywhere in the world is fine!
  Note that I am located in Canada.

• How long will it take to receive my order?

  Within Canada, around one week.
  Within the US, about two weeks.
  In other countries, it could take two to four weeks depending on location.

  Note that current events may also cause a delay.

• I have another question.

  Please contact me for any question or concern.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.