About

FAQ

• Where is the store based?

  Québec, Canada

• Do you accept orders placed outside of the US?

  Yes, anywhere in the world is fine!
  Note that I am located in Canada.

• What shipping method do you use?

  We offer with tracking and without tracking options.

  if you choose no tracking, items are shipped in a regular white envelop to keep shipping costs as low as possible. Please note that we will not be responsible if orders get lost using this option. However, orders have always reached destination with this option so far.

  If you choose with tracking, your order will be shipped in a bubble envelop or package, (unless it's only stickers) and a tracking number will be given to you. It's also insured. Note tracking is not offered to Canada, except for large prints where it is mandatory. If you live in Canada and would like tracking, contact me directly. I am located in Canada myself.

• How long will it take to receive my order?

  Within Canada, around one week.
  Within the US, about two weeks.
  In other countries, it could take two to four weeks depending on location.

  Note that current events may also cause a delay.

• I have another question.

  Please contact me for any question or concern.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.